FlyerTalk Forums - View Single Post - CVG Enquirer Article: Delta tries to make customers love to fly
Old Sep 21, 2003 | 1:05 pm
  #3  
LAOCA
 
Join Date: Apr 2001
Location: DL: PM/2M; UA: 1K; AA: Plat/2MM; SQ: PPS; US: Plat; Starwood: Plat; Hilton: Diam Hyatt: Diam; Loews Plat; Avis: Chair.
Posts: 1,681
I can't think of anything else they may do either. Oh... except maybe safety, finance, government regs, maketing, statistical analysis, sales, labor...

Oh yeah, and operations. But that ones so easy.

In all seriousness, Delta has financially been the top performer of all the trunks. They managed with a broken business model and unmanageable wages through an impossible time.

The future will have more setbacks as the growth of the LCCs and change in travel patterns continues.
LAOCA is offline