Originally Posted by United737522
Your "horror story" reminds me of the time I had a customer who called his seat being changed from the front of the plane to the middle "a travesty."
You got a travel voucher out of it, what else do you want?
I don't think I would equate 3 of 4 United gate agents walking out when their "shift ends", including the station supervisor, and leaving only one gate agent, who kept telling everyone she was new, to handle one mainline flight and three packed RJ flights while also trying to reroute or rebook for the next day dozens of passengers with blown connections, including a lot of international connections, to someone losing their seat in first/business/E+ and getting booted to E-.