Originally Posted by rikahlberg
The Palace got much worse after the hotel strike in SF, and has gone down hill with the opening of the St Regis. The Palace is a beautiful building that is entirely lacking in the services, high standards, and consistency of a good Luxury Collection property. And the rates have gone up! I avoid it now and only stay there when I need to cycle through SF hotels for status stays.
When I used to stay there all the time (about a week a month), the staff who knew me would always make sure I was in a suite if one was available. On my last one-night stay I got a ramshackle inside handicapped accessible room with peeling wallpaper.
It's a sad situation.
I stayed at the Palace last month and was upgraded to a very, very nice suite for the full 7 nights I was there. I have no complaints even remotely similar to your experience - to be honest, I have no complaints other than that some parts of the building are in need of renovation. The service I got was more than excellent and on par with what I would expect from a Luxury Collection hotel.
I do know a lot of people critisize the Palace hotel - I'm glad I did not cancel my booking due to that. This just shows that experiences can be very different at the same hotel
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Rene