I got an email about a benefit of being a frequent customer of Expedia. In there was mention about some benefits including the following wording:
Dear Expedia Traveler,
You've got places to go and people to see. And more than once, you've chosen Expedia to help you get there. To thank you for continually choosing Expedia, we've created an exclusive toll-free number to help make your travel planning even easier. Check out the details:
YOUR EXCLUSIVE TOLL-FREE NUMBER:
1-800-4XX-0X4X
WHAT CAN I USE IT FOR?
Anything related to your travel plans—questions, reservations, ideas, or inspiration.
DOES IT INCLUDE SPECIAL PERKS?
Absolutely. This toll-free number is accessible to only a limited number of Expedia customers and includes personalized customer service, as well as special benefits. Need to change/cancel a flight or hotel? Just use the toll-free number and we'll waive the fees!*
WHEN CAN I CALL?
Dedicated customer care experts are available for you 24 hours a day, 7 days a week.
Thanks for choosing Expedia. We look forward to planning many more journeys to come with you.
Sincerely, Expedia Customer Service Team
.....
* Offer valid through December 31, 2006. Waiver of change/cancel fees applies to Expedia fees on travel completed by December 31, 2006. Waiver does not apply to carrier, property and other provider fees. To waive Expedia fees, you must call 1-800-4XX-0X4X to change or cancel your booking. Fees will not be waived if you change or cancel online. Offer valid for designated customer only and is non-transferable.
Given that Travelocity has been trying to hit us up for c. $30 per change, dealing with Expedia without such charges is a welcome pleasure. Anyone here have any such experience with this part of Expedia yet?