Originally Posted by Bondiboy
Like party-boy I am surprised that you did not simply refered the disputed amount to your credit card company. They handle these types of disputes all of the time. All that was necessary was for you to dispute the charge and quote your cancelation number.
I would not expect any compensation in similar circumstances, and I am a Diamond member.
While it is always nice to have a company bend over backwards in making amends to an offended customer, whatever their level, it does not always happen.
I concur... I would not expect any compensation and after an initial call (or email) to the hotel - if the charge was not resolved, I would have sent it to the DD. If no resolution there, then to the CC. That would have resolved the situation.