Originally Posted by ottawaflyer21
It took several phone calls, and several follow-up emails and phone calls before this got sorted out. I wasted several hours in total, which is significant to anyone, particularly to self-employed consultants.
Was I expecting too much of HHonors to receive something (anything) as a token of compensation (points, transferrable upgrade, etc.)? As it stands, I have even less incentive to give Hilton my business in future, and some incentive to offer negative reviews of the HHonors programme to friends and colleagues.
Like party-boy I am surprised that you did not simply refered the disputed amount to your credit card company. They handle these types of disputes all of the time. All that was necessary was for you to dispute the charge and quote your cancelation number.
I would not expect any compensation in similar circumstances, and I am a Diamond member.