Originally Posted by nako
I think that slamming HHonors (or Hilton in general) because of the error of one hotel is completely unreasonable, regardless of whether further compensation is warranted.
(And FWIW, I'm not convinced that further compensation is necessarily warranted, either.)
Mike
I appreciate the input, seriously. But, just to clarify, I'm not "slamming" them. I'm offering negative feedback based on the hassle that I experienced, and the lack of any goodwill gesture on the part of the company. You might be right that no further compensation is "warranted". But, I know from my experience with SPG, that any inconvenience imposed upon a customer is usually accompanied by some sort of token.