Originally Posted by ottawaflyer21
As it stands, I have even less incentive to give Hilton my business in future, and some incentive to offer negative reviews of the HHonors programme to friends and colleagues.
I think that slamming HHonors (or Hilton in general) because of the error of one hotel is completely unreasonable, regardless of whether further compensation is warranted.
(And FWIW, I'm not convinced that further compensation is necessarily warranted, either.)
Mike