Apparently no one knows how you qualify for this level. It's worse as most of my stays last year were at a Residence Inn. I've been Plat for 6 years with 4 years corporate and 2 govt.

That being said, other the the 'special' phone number not sure if I see much difference from Plat.

That special phone line did get me an answer to the issue, apparently the Marriott Hotel underlying reservation system can only handle 6 preferences, the catch is that the 'govt ID required' and one other item fills 2 of the preference codes. Apparently they just decided to put this information in the preferences recently.

So to solve the problem make sure you don't have more than 4 preferences selcected (i.e. drop the extra towels, extra feather pillows from your preferences).

I haven't tested this since I made the changes but the Plat Prem person walked up to the IT dept and talked to the manger in charge of Marriott.com.