<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rhetor:
At the risk of sounding too "a pox on everyone's house," I don't know that KLM is any better than AF; they are both on par with mediocre American carriers. Shiphol is clearly better than CDG, but Paris (if you're laying over) is much nicer than Amsterdam. For some it may seem like a no-brainer, but I would really have to think about which is the lesser of two evils.
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Then w/o any questions, you are clearly not a FF on KLM or AF.
In all my travel experience, I have never met a KLM employee that has been anything but very helpful. KLM customer service far surpases DL any day. Some of the nicest people! Also, DL at AMS, my favoriette station, I even have mobile numbers of a few agents incase I need a lift to the airport!