Originally Posted by cutelgp
It has been my experience that your first gold rental must be completed at the counter so that a Hertz rep can verify everything in your profile. Driver's license info, address and covgs have to be verified.
Correct. My first Gold rental was down in SBA. Although they didn't have Gold Canopy service, they went through the steps mentioned by
cutelgp. Now, my next rental in BOS has "Gold Canopy" listed as the service level. It just takes a bit extra the first time.