Originally Posted by jimc_usa
I booked my business trip MSP-PDX for early July and was seated in a "P" seat. I forget which one. I had to call the elite line (because my daughter had a E-ticket from a flight she couldn't go take) booked seats for my wife and daughter, and because the plane was full my wife got a middle seat and my daughter got no seat assignment (either way). I checked back 3 days later to see if I could fix the seating arrangements. And LO and BEHOLD all three of us (same last name) are seated in an exit row next to each other BOTH WAYS! What about that? Frankly I am amazed!
Who should I email to say what a great job? Or is it some programing accident?
That's awesome. I would email them or write them a letter. I am sure airlines get written complaints all the time and while I think it is extremely important to let them know when and how they are screwing up, it's equally as important to let them know that you've actually noticed when they've done something good in the way of service. It's almost like behavioral modeling from undergrad psych classes...while your particular situation might have been a fluke, I think the positive reinforcement will help them eventually sort out what good customer service means.