Also being discussed on this thread:

http://www.flyertalk.com/forum/showt...&goto=lastpost

http://www.theglobeandmail.com/servl...alComment/home

was more than a little dismayed to pick up my Saturday Globe and Mail and read Jeffrey Simpson's column (Air Canada Doesn't Give A Damn -- June 10). Coming as it did without warning, and containing a level of vitriol rarely exhibited by the normally reflective Mr. Simpson, my first response was shock.

Upon further consideration, however, I had to admit that while I disagree with many of Mr. Simpson's assertions, some criticisms of our company are fair. We are not perfect and things sometimes go wrong. I'll be the first to admit that.

Let me also take this opportunity to apologize personally to all our customers who have experienced problems when flying with Air Canada. No one, least of all our company, wins when a customer goes away dissatisfied.