While not directly related to DL, I tell this story to gate/counter agents whenever it's appropriate, and it continually reaffirms my utmost respect for these agents. They always enjoy it and they always relate as well.

25+ years ago I worked for the airlines and was a counter supervisor working at SNA. At 6am a very p***ed off man was swearing at the ladies working the counter; I was called to handle the matter and received more swearing and 'finger' action. I gave him what he wanted and handed him an 'online' baggage tag.
You guessed it!! I took his bag in the back, removed the bag tag and his ID, and sent the bag to FRA on LH. For months I watched the lost bag reports come in looking for this guys bag. Yes, it cost my employeer the maximum allowed at the time to replace the bag and contents...but the satisfaction was well worth it and the ladies working the counter thanked me! To this day...always show respect to gate and counter agents!! They deserve it for all the abuse they must endure sometimes.

[This message has been edited by bareflanks (edited 07-14-2003).]