<font face="Verdana, Arial, Helvetica, sans-serif" size="2">DL has lost the understanding of rewarding pax for their CONTINUED flying on DL.</font>
I think that is better phrased as "DL has lost the understanding of rewarding pax _to_encourage_them_to_CONTINUE_ flying on DL.
scg (who just had a very pleasant conversation with an HP lady but continues to lurk here for some unknown reason)
[This message has been edited by scg (edited 08-06-2003).]