I made a reservation using ual.bomb, which died during the booking.

The reservation showed up under "My Itinerary" but it wasn't ticketed and the seats I had selected were not correct.

I waited a day or two and it still would not say it was ticketed.

I finally called in to talk to a very very very nice and helpful reservation agent (which spoke proper english). The managed to fix the problem for me (whatever it was), ticket the reservation, and assign the seats that I wanted. I asked her if there was a fee for this, and she said "No, because you started the booking on the website. I just had to fix this error."

However, a few days later I noticed that my credit card was charged twice. Once for the fare and a second time for the $10 over-the-phone-booking fee!!!!

I called reservations back, and another very very very very nice reservation agent (again with proper english) told me that I would need to speak to a supervisor (and to please hold) and all the supervisor would do is to give me a $10 voucher.

Anyways, after holding for the supervisor, I get a $25 travel voucher to be mailed to me.

In retrospect, I should have asked what the error was, so I could have been more specific to the supervisor. I also think that I should have called ual.bomb support first to see what the problem was rather than reservations.

Note that my confirmation number remained the same. I could understand a fee being charged if my confirmation number changed after the phone agent "fixed" it. That would have meant that the agent made a completely new booking, yes?

*sigh*