FlyerTalk Forums - View Single Post - Nothing Beats an ACE - Assessing our Customer's Experience
Old Jun 13, 2006 | 8:19 am
  #14  
jimcfsus
 
Join Date: Jun 2003
Location: Athens, WV, USA; a US cockroach long before it was in FFOCUS; now a lowly US5 for only the 2nd time in 20 years.
Programs: US5
Posts: 3,050
Originally Posted by PHLDividends
Quite frankly, the U.S. Airways Senior VP of Doodling and Web Design, who fills out the form after his/her flight, will have had a different flight experience than 90+ percent of regular customers - if for no other reason than that I suspect GAs, FAs, etc. are going to go out of their way to be kind to corporate employees who may be evaluating them.
Now we know where all the people in the IT/Web department have been... they've been the ones doing the ACE evaluations!
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