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Thread: Nothing Beats an ACE - Assessing our Customer's Experience
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Old Jun 13, 2006 | 7:48 am
  #11  
safetymom
 
Join Date: May 2001
Location: MCO
Posts: 1,598
I am quite familiar with mystery shoppers and retail. Yes you are correct they don't use real customers. But they usually don't use real employees to mystery shop either.

I agree it is a start but they do need to listen to the customers also.
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