Happy

Tonight I had to ticket 2 C award tickets to NZ/Australia. The Int'l Reservation 888 phone was not working properly - I got dropped 2 times while going thru the voice recognition matrix. It took several tries within 30 minutes to finally get to talk to an agent. I called just before 9pm ET. Had I called an hour later than that, I would be sweating - these C seats on NZ are so hard to come by, I would be damned to lose them by not ticketing before deadline because of phone problem! I should have called few hours earlier so I would most likely talk to agent based in Hawaii instead of India Call Center. Though at the end the agent from India was competent and helpful the phone connection wasn't good and there were times I thought I might be disconnected.