Some might say you lost your claim by not mentioning it by telephone to the desk then and there.
Once upon a time I was given a room that looked as though a frat house pizza party had taken place therein. I trooped downstairs with my bags, and was assigned another room where ... after multiple attempts the key just would not work. So .... my bags and I returned to the desk for another key, and back up to Room #2, where the door finally opened to reveal lodgings in good order. I got nothing extra for it.