Originally Posted by DJTravel
Yes. I was referring to the preferences for (a) smoking/no smoking; (b) request a rollaway; (c) floor. When you get to this point, you have already selected the price point. Since I might book 10 hotels in different cities over a 2 week trip, it is a hassle to have to follow up with a call.
I agree; I notice that this has gotten ridiculously bad very recently. Another workaround I have found, which is easier than calling but still an imposition, is to book the rooms with no preferences, then immediately go back and click "change my reservation". For some reason, you can add all the preferences you want at that point.