Originally Posted by oontiveros
I heard from an Awards Desk agent, before they merged the rev desk in, that the best time to call is 6am to 7am as thats when they update the system...not sure if its true but doen't hurt to call then.
I'm confused. What if someone has an award reservation that expires? It expires at midnight in the passenger's time zone. Are you saying that if the seat goes back into the award pool, it doesn't happen until 6am? That's not what AA told me, but I may be misinformed.