FlyerTalk Forums - View Single Post - Obvious mistake in Room Rate - Does Hotel have to honor it?
Old Jun 10, 2006 | 9:51 pm
  #12  
htb
All eyes on you!
20 Years on Site
 
Join Date: Aug 2005
Programs: TK*G, UA*S, PC Diamond Amb, Marriott Life Platinum
Posts: 4,713
Originally Posted by ContinentalFan
It depends where you live--and it also depends on the fine print that you will find on the website, but all else being equal, the hotel has a contractual obligation to honor the rate quoted. If I were you, I would call the toll-free number for the chain and confirm that the conditions you agreed to when you confirmed the reservation on-line are reflected in their records. Barring any language in the terms and conditions on the website, it sounds to me like you have a binding contract.
As you say -- it depends very much on where you live. In Germany the hotel could reverse the contract as soon as the are aware of the mistake. There are strict procedures to follow: the hotel would have to cancel the contract as soon as they are aware of the error and then make a new offer. Just saying "look, the rate is wrong -- we'll change it to $300 and if you don't like it you can cancel" will not work and you would be entitled to the $3 rate (they did not cancel the contract as soon as they were aware of the error).

HTB.
htb is offline