Originally Posted by ckc
Excerpt frome one I receieved today - interestingly enough they do suggest the rules are matained...
...This is further to your complaint filed with the Air Travel Complaints Program
on April 20, 2006. Please accept my apologies for the delay in responding to
your complaint.
As part of our investigation into your complaint, we have contacted Alitalia on
your behalf. According to Alitalia, it has contacted you and advised you that
it will honour your reservations on the dates of travel and the rules associated
with your fare; however, both you and your wife's itineraries must include
transportation to Larnaca, Cyprus....
ckc
I got the same e-mail yesterday. I also noticed the verbiage re: AZ honoring the rules associated w/this fare. Hmm, not so much. But at least we're traveling AND we have a great contact person at AZ to work with (Nic)! All in all, I'm happy with the way this whole thing turned out...