Originally Posted by daved
Background: Gold VIP, staying at Shelton CT HGI, checked in and rec'd my breakfast cert's. Didn't pay much attention until my guest and I showed up the following morning for breakfast. The server, then the manager told me the cert was only good for a continental breakfast and not for my guest. I said I was a Gold VIP and according to the website, it is clear that it should be a "Full" breakfast for myself and a guest for the length of our stays.
She let us slide this time and then went and confirmed that I was indeed Gold.
I talked to the evening manager about what a Gold+ should get for breakfast and he said only for me and a cold breakfast. I said the website says differnently. He says, sorry but that it what they do here.
I called HHONORS and talked with a rep. First call, the guy says NO breakfast included.
Second rep I talked with read exactly what was on the website. Full breakfast for me and a guest....I then explained what happened and she was really surprised.
How can a very simple benefit get so screwed up and not corrected???
I was told by both staff at HGI & HH CSR that in order to get the free breakfast for the "guest", he/she has to stay at the same room w/you, or you are paying for his/her room.