Originally Posted by Fredd
1K phone agent (a particularly helpful one) told us we can book one-way flights for half the round-trip points for ourselves, but we have to be the ones flying.
Isn't it sad that even 1K's must go through several agents to get one competent one that actually knows the rules and is able to book a ticket?
Last week I had to hung up on two 1K desk CSR's and one international award desk CSR before I found a competent agent on the 1K line.
Last edited by holtju2; Jun 7, 2006 at 7:50 pm