Had a not so pleasant stay at this hotel about 5 years back. Receptionist thought she was too good for us. No smiles and she made it seem that we were wasting her time. Even messed up our reservations - our bookings were for 1 night not 6 hours. We weren't on the club floor but observed that other receptionists escorted their guests to the lifts, at least.

Filled up a comment form but never received a reply. Was quite disappointed and am reluctant to give it another try.