Originally Posted by Bart
One of the reasons I participate in this forum is to share information. By informing you of the correct procedures, I hope you would know when to call for a supervisor to report improper or rude behavior.
Except for one problem: Such request are at times met with threats and more intimidation.
As we have already agreed, it is a leadership/management issue. Until the cleaning of the ranks starts at the top, changes at the checkpoints are unlikely.
Worse yet, I am afraid there are some in the TSA "leadership" that see value in mistreating and intimidating passengers - along the "we'll show them who's the boss here!" line.