FlyerTalk Forums - View Single Post - Hilton's Suite Surrender of Fair Use Rights
Old Jun 5, 2006 | 1:32 pm
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LarryU
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Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
Hilton's Suite Surrender of Fair Use Rights

I just read a very interesting article from Ed Foster's Gripeline newsletter:

Want to use the TV in your hotel room to play your own DVDs? Well, if
you do so in some Hilton chains, don't be surprised if you find yourself
accused of criminal behavior, copyright infringement, and violating a
contract to which you weren't ever a party.

"Here's an interesting twist on how the new copyright laws are affecting
us," a reader wrote a few weeks ago. "I recently stayed at a Embassy
Suites in Nashville to attend an anime conference being held in that
hotel. Per my usual habit when staying at a hotel, I packed a
Playstation 2 with some anime DVDs to watch on the television in my
room. Well, when I tried to play my DVDs that night, I found the inputs
to the TV had been disabled, and they had some protective sleeves to
prevent their hotel cable feed from disconnection. No big deal I
thought; I called the front desk to ask them how I could play my legally
purchased DVDs on their television. Their answer was I couldn't, and it
was illegal for me to disconnect their On Command system from the TV to
prevent me from copying their programming."
The full article goes on to describe how the disatisfied guest ultimately checked out later that night but the hotel refused to honor its unconditional 100% satisfaction guarantee.

To me, the chains published policy on this matter is really quite clear:

"Embassy Suites Hotels offers an unconditional 100% Satisfaction Guarantee at all of its hotels. The unprecedented guarantee assures that guests will receive high-quality accommodations, clean, comfortable surroundings and friendly, efficient service. If guests are not completely satisfied, they are not expected to pay for that night."

Does the word unconditional now have a new meaning?
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