Originally Posted by MeNoSay
I guess I would not equate "luxury hotel" with "full-service business hotel." In fact, in my mind, they're two very different things. I don't see anything "luxurious" about having on-demand FedEx service, but I suppose the nature of the conversation is that the word means different things to different people.
You don't see a need for a concierge at a luxury hotel? I've never stayed at a true luxury hotel that didn't have a concierge on duty all day through early evening. Lots of other relatively small problems at the Pulitzer that add up to an overall bad impression.