Originally Posted by stimpy
Sorry, but when you have an urgent Fed Ex to send and you are told you have to speak to the Concierge but he is out to lunch and won't be back for over an hour and no one else can help you, you are not staying at a luxury hotel.
I guess I would not equate "luxury hotel" with "full-service business hotel." In fact, in my mind, they're two very different things. I don't see anything "luxurious" about having on-demand FedEx service, but I suppose the nature of the conversation is that the word means different things to different people.