Originally Posted by Roger
Yes, but at least it's £35 more than you had before
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With 4 colleagues, we had an issue coming back from Shanghai, two actually. We had some miles as service recovery, and a choice of flight voucher or inflight shopping voucher. That pesky £15 surcharge for offline booking meant we chose the shopping vouchers
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i've used MCOs before and wasn't charged the £15 offline charge as - as pointed out - they can't actually be used online.