Originally Posted by luxury
Check-out and Departure:
Check-out procedures were handled at the same desk by the same frosty Front desk agents. The Concierge had confirmed our Mercedes limousine to the airport for 4:00pm which was the same time as our check-out.
Due to traffic, our limousine was waiting for us at the Peninsula Pier side, adjacent to the Oriental Hotel. Our luggage was already loaded on a private Peninsula boat which was solely reserved for our use. Crossin the Chao Phraya, the Taksin bridge was a virtual parking lot and the Concierge made an excellent call in having our car wait for us on the other side.
Another point of interest was that when the Mercedes transfer is included in the rate you are not able to pay a supplement, that is the difference between the Mercedes and the RR, for the Rolls Royce. You have to pay the entire Rolls Royce amount. While the rate is VERY reasonable for the Rolls Royce, it would be a nice gesture for the hotel to allow one to pay the supplement and use the Rolls Royce. I don't quite understand this stinginess on the part of the hotel
Once at the Peninsula Pier our luggage was quickly loaded into the trunk and we were off to Don Muaeng for our Gulf Air flight to Bahrain. Of note, there were no cold towels nor chilled bottles of water provided in the car like the Oriental, Four Seasons, and Inter-Continental provide.
At the airport, Peninsula does not have an airport representative there to help departing passengers with check-in. This is a very nice service that the Four Seasons Bangkok provides -- there is a representative to meet and assist both arriving and departing guests.
We booked the Rolls to pick us up from the airport and the standard Merc to take us back. On the bill they were invoiced to different companies - this might explain why it's difficult (or impossible) to upgrade, as it were.
On both arrival and departure we were assisted at the airport by Peninsula staff - so it does happen, at least some of the time.
We had water in the Rolls from ther airport, but not in the Merc back. Maybe they thought we wouldn't need it as we had just walked 10ft from the airconditioned lobby.