Did you write anything to us about the bad flight you had? If you go to the speak up section on the website and basically post this entire thread into the form you will get compensated for your horrible flight.

Just a couple of quick questions from my end to sort some things out.

1) Did you ask to change seats since your recline feature wasn't working?
2) Did you ask to change seats because you TV was scratched and was hard to change channels?
3) Did you ask the Flight Attendants for more snacks during the flight? or did you make a stop by our snack bar that is set up in the back galley?
3) We normally don't hand out ice with the water but if you just request it we will gladly get it for you!

I'm not trying to sound critical of you and i am really sorry that you didn't enjoy your trip on us! We really encourage you to speak up and let us know how we failed and if you would just email this to us we will most likely do what it takes to make you happy.