I know. That's what makes it even worse. I knew that, yet I just didn't feel like dealing with that at check-in or talking to people on the phone. So $200 of mine didn't go to United. One can only wonder how much money they are leaving on the table. Even if no customer reports this to them (not that it would do any good), doesn't SOMEONE there notice that the revenue in this particular category went to zero all of a sudden and maybe contemplate that something might be wrong?? Again, the only word for it is "sad".