Originally Posted by JC5280
The frustrating thing here is hearing all of these complaints such as this being "unacceptable", "scandalous" and "shameful". All the replies to the original post take the approach that UA was "lazy" and never attempted to solve this problem.
In real life, you don't get an A for effort.
Originally Posted by JC5280
Of course, everyone has a solution that certainly would have worked, such as carrying carts upstairs.
Do you have a better idea?
Originally Posted by JC5280
The fact is, not one person that knows anything about the other side of this problem (i.e. worked for an aviation caterer or UA) has posted, leaving everyone else to just ignorantly assume. I doubt very much that the FAs or UA was just lazy in this situation. I am sure they did what they could to right this wrong. But the posts saying they should have just carried the trays up are just plain ignorant.
FA's did all they could-- there is nothing the FA's could do. It is the job of the ground staff to make sure the plane is properly provisioned.
Originally Posted by JC5280
I have been on flights where not enough meals were boarded, and the plane was actually held for more meals to arrive from catering. You would have thought the world was going to end if there was not enough meals for everyone! So I am sure in this case, no one gave up on the situation without doing the best that could be done to correct it.
Well, UA 895 was delayed 3 minutes. Looks like all UA had to offer in this case was 3 minutes of effort.
Originally Posted by JC5280
No one would like to be in this situation, but to become the armchair problem solver with
all of the solutions is silly.
To sit back and say there is no solution and everyone tried their best is just as ignorant, uncreative and lazy is the ground crew was.
I agree that it isn't the end of the world, but you can't fault people for wanting and expecting a consistent product even in the face of a challenge.