Originally Posted by koksy
Does that mean I'm gonna get charged the £15 offline booking fee?
Yes, but at least it's £35 more than you had before

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With 4 colleagues, we had an issue coming back from Shanghai, two actually. We had some miles as service recovery, and a choice of flight voucher or inflight shopping voucher. That pesky £15 surcharge for offline booking meant we chose the shopping vouchers

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