Got my SunRocket Gizmo today, after placing my order under Monday through the $99 Memorial Day promotion. A pleasant surprise; I expected a longer delay given the holiday and the number of new customers taking advantage of the promotion.

I plugged it into a LAN port on my router. It didn't work.

I plugged it directly into the cable modem. It didn't work.

I called SunRocket, and got through to front-line tech support in a less than a minute. After much plugging, unplugging, unpowering, repowering etc. of cable modem, router and Gizmo . . . it didn't work.

Passed up the ladder to 2nd tier support. That was the only significant hold time, about 5 minutes. Spoke with Heather . . . she was extremely dogged in configuring the Gizmo, and eventually got the VOIP LED to light up, although the Run light continued to flash red (means that it failed to download configuration/software). But . . . it worked!

Unfortunately, I discovered that I couldn't get to my router from hosts elsewhere on the internet anymore (I port-forward to a Linux host inside my firewall for ssh), so I had to disable mac address cloning, reconnect my router directly to the cable modem, and hang the Gizmo off a LAN port. And it still worked! Not only that, the flashing red light went away

Haven't tried to port my old number yet, though. It's with Verizon, so we'll see how that goes.

To sum up . . . not the best in ease of setup and use, but not the worst tech support experience I've had either. Sound quality is good, and the feature set for the price can't be beat. Too bad the $99 promotion is over; maybe they'll have a 4th of July sale

UPDATE: Discovered this morning when I went to set up my voice mail that the phone number I was assigned (not ported) isn't active for inward dialing yet. A call to SunRocket (again, no significant time on hold) yielded the information that it can take 5 to 7 days for the number assignment to "take."

So we'll see what happens on Monday . . .