Originally Posted by LAX1K to AmWest
That is missing from my account, so I sent technical support an email, the phone call to them was painful, I had someone who I tried to get to understand me... so I hung up after 5 minutes... :::SHESHHHH::

I didn't see it the first time I checked. Did you see:
E-Statement
Your monthly frequent flyer mileage statement and preferred status update.
on your E-Mail Programs page?