Originally Posted by brosnan6
I just called again but this time the agent told me that they cannot upgrade me at all, even day of, because its on AA ticket stock. Looks like a game of dice...I will keep calling on the hopes that eventually I will get somebody who can make something happen.
Haha....Just called back after hanging up with the above agent and was able to secure an upgrade with another agent on the return flight from sea-sjc. Sjc-sea on Thurs the 15th is all sold out, but I can still try day of he said.
Goodness I love how answers vary in call centers!