Originally Posted by JGR01

I understand that the AAgents get a 'tone' in their headset when a call arrives .. as to what line the call has come in on. While there officially is an EXP 'desk' I am certain they take overflow from the other desk ... and the main 'desk' would get a tone for PLT/GLD vs no-tier. In theory your experience may have been a AAgent miss-hearing the tone...

I know on the EXP desk when they give their name .. and I say that I am calling about xxxx they always respond to me with my name. This would come from the voice recognition of the AAdvantage number .. does this happen on other 'desks'???