A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,271
Personally, I take the EWR/DCA/EWR flight 2-3 times a month. The afternoon departures from DCA usually have at least a dozen customers connecting onwards to various International destinations, as well as dozens more connecting domestically. Especially on Sunday afternoons, the 5pm flight is ground-stopped almost 80% of the time, and arrives more than 1 hour past the scheduled arrival time (which is already padded by 30 minutes) more than half the time. Often, that flight arrives at 8pm - not enough time to get to T-C and make any connections that leave before 9pm.
I find it puzzling and frustrating that CO cannot work its fleet flow so flights they know will be ground stopped (DCA, IAD, BOS) or delayed due to consistent weather and traffic issues (ATL) are not scheduled to arrive terminal C when it looks like the flight will arrive more than 30 minutes past scheduled arrival time.
It's easier for them to do an equipment swap or even use the hi-speed tow tug to move the late arriving equipment back to T-A, than dealing with dozens of misconnected and angry customers.
There has to be a better way to manage this process. It's very frustrating and stressful.