Originally Posted by murphy
Did you really ask for a cart because you were carrying 25 lbs? Aren't you a teenager? You might want to think about some exercise.
^ And maybe a lighter laptop than the 10 pound beast.
10 pounds? That ain't a laptop, it's a desktop.
Not a single one of the 17 enumerated points entitles the OP's mom to compensation, but one can only imagine why the phone agent would readily agree to do something US is not required to do (provide some vouchers).