Originally Posted by NYCtraveler
Most of all I am amazed at Cathay.....an Airline that has it so together in the air can have things fall apart so fast on the ground. Yes it happens.....but it shouldn't.
Seriously, CX has been known for its excellent inflight services, but ground service and phone CS has never been stellar. In fact, all of my complaints to CX for the past year had to do with ground crews (and mostly at out-stations).....