Originally Posted by SanDiego1K
I attempted to use premium pounds on my stay, and was denied. The interchange was frustrating, although in the end, they were in their rights to say no.
- I presented my premium pound on arrival. They were not familiar with it, and said I had to call reservations to apply it.
- I called reservations, who said my rate qualified, and that I should have the front desk call them if they did not know how to give me the credit.
- The front desk took the premium pound and said they would investigate.
- Several hours later, the front desk said I could use the premium pound but they would only credit it as $100. They only deal in dollars, and had no way to do a currency exchange.
- I challenged this. Then, the front desk manager called Marriott finance office in the States. At this point, they determined that I had a corporate rate and so could not use the premium pound.
Sounds a bit frustrating considering that according to other thread the hotels actually get about 80% of the face value of the PP back from the Marriott. When they use bad exchange rate as the hotels always seem to do they get close to 90%.
I was considering staying here and perhaps to use couple of PP's but maybe I should reconsider.