I had a similar problem at this hotel last March-I had reserved a non-smoking Club room but was given a smoking room (and it did smell smokey). The hotel told me nothing else was available ("sold out") so I was stuck. Club service and amenities were as you stated-really first rate-but I think the hotel is beginning to rest on its laurels. I filled out and turned in the comment card, mentioning the smokey room. I received a mailed response from the manager a few weeks later--baiscally "so sorry" and nothing more. I'll probably try something else (Four Seasons, Fullerton??) when/if I'm next in Singapore.