Great, so they can't give us a room number, but they can give us hints and we can guess. Maybe they'll play "warmer, colder" with us. Seriously, I agree that the most likely reason is that the hotels hate 1800 checkin for the same reason I love it: it helps me to get better rooms. For me, the whole point of the 1800 checkin was to get the room number, so it's too bad Hyatt has eliminated the usefulness of the service for me.
Originally Posted by holtju2
When I used the 1-800 check in yesterday and didn't get the room number, although the person who checked me in told that I had stayed at the same suite several times before, I asked for a reason. I was told that people had used their friends’ accounts etc.
Even if you use the 1-800 check in the hotel swipes your card and sometimes ask for an ID if they don't know you so I really cannot see how giving out a room/suite number could facilitate fraud.
The real reason must be that the hotels do not want to commit giving you a certain room when you i.e. use the service in the morning and will check in late in the evening.