Originally Posted by Travel Man
I was refused for both of my claims because it says "business class room" on Expedia and "executive room" on Ramada.com..Both room descibtions talk about the same room...
Usually, room type has to be an exact match. Descriptions will often match, but a different room type will often result in no BRG. After all, there are only so many ways to state amenities. IMHO, expedia tends to have overly-documented descriptions while the Cendant sites are pretty basic.
Good luck.