Originally Posted by RichMSN
For the person having problems, do what you can and then call the tech support line and they'll walk you through it. Easier than banging your head off the wall -- I do that for my day job.
I'm surprised you found it difficult. I admit to being pretty computer-saavy, but I found set-up a breeze. The only part that is a little arcane is setting up port-forwarding on your router. However, most home routers come with step-by-step instructions for doing this.