Originally Posted by hmflyer

Kirker,

I agree with you. That agent should be fired. Regardless of whether or not he could have done anything about Micksgirl's comment, his response was totally inappropriate. However, unless there is someone to verify what he said he won't be. That is why Micksgirl should have immediately gotten his supervisor. I am saying this as one who used to be a Customer Service Agent, and is currently a Continental employee.